@import"https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500&family=IBM+Plex+Sans:wght@400;500;600;700&display=swap";:root{--bg: #F9FAFB;--bg-card: #FFFFFF;--bg-section: #F3F4F6;--border: #E5E7EB;--border-focus: #2563EB;--text: #111827;--text-muted: #6B7280;--text-light: #9CA3AF;--blue: #2563EB;--blue-hover: #1D4ED8;--blue-light: #EFF6FF;--red: #C0392B;--red-hover: #A93226;--red-light: #FEF2F0;--green: #16A34A;--green-light: #F0FDF4;--amber: #D97706;--amber-light: #FFFBEB;--topbar-h: 48px;--searchbar-h: 52px;--radius: 6px;--radius-sm: 4px;--font: "IBM Plex Sans", system-ui, sans-serif;--font-mono: "IBM Plex Mono", "Courier New", monospace}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:13px}body{font-family:var(--font);background:var(--bg);color:var(--text);line-height:1.5;-webkit-font-smoothing:antialiased}.topbar{position:sticky;top:0;z-index:100;height:var(--topbar-h);background:var(--text);color:#fff;display:flex;align-items:center;padding:0 16px;gap:16px;border-bottom:2px solid var(--red)}.topbar-brand{display:flex;align-items:baseline;gap:6px;flex-shrink:0}.topbar-logo{font-weight:700;font-size:14px;letter-spacing:.08em;color:#fff}.topbar-client{font-size:11px;color:#9ca3af;font-weight:400}.call-pill{flex:1;display:flex;align-items:center;gap:10px;justify-content:center;font-size:12px}.call-pill--active{background:#c0392b26;border:1px solid rgba(192,57,43,.4);border-radius:20px;padding:4px 14px;max-width:480px}.call-pill--idle{color:#6b7280;font-size:11px}.call-dot{width:8px;height:8px;border-radius:50%;background:var(--green);animation:pulse 1.5s ease-in-out infinite;flex-shrink:0}.call-dot--idle{background:#4b5563;animation:none}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.call-phone{font-family:var(--font-mono);font-weight:500;color:#fff;font-size:13px}.call-timer{color:var(--green);font-weight:500}.call-campaign{font-size:10px;color:#9ca3af;background:#ffffff14;padding:2px 6px;border-radius:10px;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar-agent{display:flex;align-items:center;gap:8px;flex-shrink:0}.agent-avatar{width:28px;height:28px;border-radius:50%;background:var(--blue);color:#fff;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;text-transform:uppercase}.agent-info{display:flex;flex-direction:column;line-height:1.2}.agent-name{font-size:12px;font-weight:500;color:#fff}.agent-role{font-size:10px;color:#6b7280;text-transform:capitalize}.crm-root{min-height:100vh;display:flex;flex-direction:column}.crm-body{flex:1;max-width:1100px;width:100%;margin:0 auto;padding:0 16px 80px}.crm-search-section{display:flex;align-items:center;gap:12px;padding:10px 0 8px;border-bottom:1px solid var(--border);margin-bottom:0}.searchbar{display:flex;align-items:center;gap:8px;flex:1}.search-mode-toggle{display:flex;border:1px solid var(--border);border-radius:var(--radius-sm);overflow:hidden;flex-shrink:0}.mode-btn{padding:5px 10px;font-size:11px;font-weight:500;background:var(--bg-card);color:var(--text-muted);border:none;cursor:pointer;font-family:var(--font);transition:background .1s,color .1s}.mode-btn+.mode-btn{border-left:1px solid var(--border)}.mode-btn--active{background:var(--blue);color:#fff}.mode-btn:hover:not(.mode-btn--active){background:var(--bg-section)}.search-input-wrap{position:relative;flex:1;max-width:380px}.search-icon{position:absolute;left:8px;top:50%;transform:translateY(-50%);width:14px;height:14px;color:var(--text-light);pointer-events:none}.search-input{width:100%;padding:6px 28px;border:1px solid var(--border);border-radius:var(--radius-sm);font-family:var(--font);font-size:13px;background:var(--bg-card);color:var(--text);transition:border-color .15s}.search-input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px #2563eb14}.search-clear{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:16px;line-height:1;padding:0 2px}.search-clear:hover{color:var(--text)}.from-call-btn{flex-shrink:0}.from-call-phone{font-family:var(--font-mono);font-size:11px;background:#2563eb1a;padding:1px 5px;border-radius:3px;margin-left:4px}.clear-btn{flex-shrink:0}.btn{display:inline-flex;align-items:center;gap:6px;padding:6px 14px;font-family:var(--font);font-size:12px;font-weight:600;border-radius:var(--radius-sm);border:1px solid transparent;cursor:pointer;transition:background .12s,color .12s,border-color .12s;white-space:nowrap;text-decoration:none;line-height:1.4}.btn:disabled{opacity:.5;cursor:not-allowed}.btn--primary{background:var(--blue);color:#fff}.btn--primary:hover:not(:disabled){background:var(--blue-hover)}.btn--danger{background:var(--red);color:#fff}.btn--danger:hover:not(:disabled){background:var(--red-hover)}.btn--outline{background:var(--bg-card);color:var(--text);border-color:var(--border)}.btn--outline:hover:not(:disabled){background:var(--bg-section)}.btn--active{background:var(--blue-light);color:var(--blue);border-color:var(--blue)}.btn--ghost{background:transparent;color:var(--text-muted);border-color:transparent}.btn--ghost:hover:not(:disabled){background:var(--bg-section);color:var(--text)}.btn--sm{padding:4px 10px;font-size:11px}.btn--lg{padding:9px 22px;font-size:13px}.empty-state{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty-icon{font-size:36px;margin-bottom:12px}.empty-title{font-size:15px;font-weight:600;color:var(--text);margin-bottom:4px}.empty-hint{font-size:12px;margin-bottom:16px}.empty-test-hint{display:inline-block;background:var(--amber-light);border:1px solid #FDE68A;border-radius:var(--radius-sm);padding:6px 14px;font-size:11px;color:var(--amber);font-family:var(--font-mono)}.customer-record{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);margin-top:12px;overflow:hidden}.record-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--text);color:#fff;gap:16px}.record-identity{display:flex;align-items:center;gap:12px}.record-avatar{width:38px;height:38px;border-radius:50%;background:var(--red);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0}.record-name{font-size:16px;font-weight:700;color:#fff;line-height:1.2}.record-meta{display:flex;align-items:center;gap:8px;margin-top:2px;flex-wrap:wrap}.record-phone{font-family:var(--font-mono);font-size:12px;color:#d1d5db}.record-phone.primary{color:#fca5a5;font-weight:600}.record-plate{font-family:var(--font-mono);font-size:11px;background:#ffffff1f;padding:1px 6px;border-radius:3px;color:#d1d5db}.record-campaign{font-size:10px;background:#2563eb4d;color:#bfdbfe;padding:1px 7px;border-radius:10px}.record-header-actions{flex-shrink:0}.record-section{padding:12px 16px;border-top:1px solid var(--border)}.section-title{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--text-muted);margin-bottom:10px}.field-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px 16px}.field-grid--appointment{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}.field-group{display:flex;flex-direction:column;gap:3px}.field-label{font-size:10px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted)}.field-group--highlight .field-label{color:var(--red)}.field-group--dirty .field-label{color:var(--amber)}.field-group--dirty .field-label:after{content:" ●";font-size:8px}.field-readonly{font-size:13px;color:var(--text);padding:4px 0;border-bottom:1px solid transparent;font-family:var(--font);min-height:26px}.field-readonly--highlight{font-family:var(--font-mono);font-weight:600;color:var(--red)}.field-empty{color:var(--text-light);font-style:italic;font-size:11px}.field-input{width:100%;padding:5px 8px;border:1px solid var(--border);border-radius:var(--radius-sm);font-family:var(--font);font-size:12px;color:var(--text);background:var(--bg-card);transition:border-color .15s,box-shadow .15s;min-height:28px}.field-input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 2px #2563eb1a}select.field-input{cursor:pointer}.required{color:var(--red)}.dispose-bar{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);margin-top:12px}.dispose-bar-inner{padding:14px 16px}.disposition-wrap{display:flex;flex-direction:column;gap:10px}.disposition-row{display:flex;gap:16px;align-items:flex-end;flex-wrap:wrap}.disposition-field{flex:1;min-width:260px}.notes-field{flex:1.5;min-width:240px}.disposition-select{font-weight:500}.disposition-select--set{color:var(--red);font-weight:600;border-color:var(--red)}.disposition-appt-hint{display:flex;align-items:center;gap:8px;background:var(--amber-light);border:1px solid #FDE68A;border-radius:var(--radius-sm);padding:7px 12px;font-size:12px;color:#92400e}.appt-hint-icon{font-size:16px}.appointment-card{border:1px solid #BFDBFE;background:var(--blue-light);border-radius:var(--radius);padding:14px 16px}.appointment-card-header{margin-bottom:12px}.appointment-badge{display:inline-block;background:var(--green);color:#fff;font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;padding:2px 8px;border-radius:10px;margin-bottom:4px}.appointment-hint{font-size:11px;color:#3b82f6;margin-top:4px}.dispose-actions{display:flex;align-items:center;gap:14px;margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.dispose-btn{min-width:150px;justify-content:center}.dispose-hint{font-size:11px;color:var(--text-muted)}.save-error{background:var(--red-light);border:1px solid #FECACA;border-radius:var(--radius-sm);padding:7px 12px;font-size:12px;color:var(--red);margin-top:8px}.save-success{background:var(--green-light);border:1px solid #BBF7D0;border-radius:var(--radius-sm);padding:7px 12px;font-size:12px;color:var(--green);font-weight:500;margin-top:8px}.spinner{display:inline-block;width:12px;height:12px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:200;padding:20px}.modal{background:var(--bg-card);border-radius:var(--radius);box-shadow:0 20px 60px #00000040;width:100%;max-width:560px;overflow:hidden}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;background:var(--text);color:#fff}.modal-title{font-size:14px;font-weight:600}.modal-close{background:none;border:none;color:#9ca3af;font-size:20px;cursor:pointer;line-height:1;padding:0}.modal-close:hover{color:#fff}.modal-subtitle{padding:10px 16px 6px;font-size:12px;color:var(--text-muted);border-bottom:1px solid var(--border)}.picker-list{padding:8px}.picker-item{width:100%;text-align:left;background:none;border:1px solid transparent;border-radius:var(--radius-sm);padding:10px 12px;cursor:pointer;font-family:var(--font);transition:background .1s,border-color .1s;margin-bottom:4px}.picker-item:hover{background:var(--blue-light);border-color:#bfdbfe}.picker-name{font-size:14px;font-weight:600;color:var(--text);margin-bottom:3px}.picker-meta{font-size:11px;color:var(--text-muted);display:flex;gap:8px;flex-wrap:wrap;font-family:var(--font-mono)}.picker-campaign{background:var(--blue-light);color:var(--blue);padding:1px 6px;border-radius:10px;font-family:var(--font);font-weight:500}.login-root{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--text)}.login-card{background:var(--bg-card);border-radius:var(--radius);padding:36px 40px;width:100%;max-width:380px;box-shadow:0 20px 60px #0006}.login-brand{text-align:center;margin-bottom:28px}.login-logo{display:block;font-size:28px;font-weight:800;letter-spacing:.1em;color:var(--red)}.login-tagline{font-size:11px;color:var(--text-muted);display:block;margin-top:2px}.login-form{display:flex;flex-direction:column;gap:14px}.login-submit{width:100%;justify-content:center;margin-top:4px}.login-footer{text-align:center;font-size:10px;color:var(--text-light);margin-top:20px}.login-footer a{color:var(--blue);text-decoration:none}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#d1d5db}.topbar-logo-img{width:24px;height:24px;border-radius:6px;object-fit:cover;flex-shrink:0}.shell{height:100vh;display:flex;flex-direction:column;overflow:hidden}.shell-topbar{height:44px;background:var(--text);color:#fff;display:flex;align-items:center;padding:0 16px;gap:14px;flex-shrink:0}.shell-topbar-brand{display:flex;align-items:center;gap:8px;flex-shrink:0}.shell-topbar-brand-logo{width:24px;height:24px;border-radius:6px;background:#0f766e;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:800;color:#fff}.shell-topbar-brand-name{font-size:13px;font-weight:700;letter-spacing:.06em;color:#fff}.shell-topbar-spacer{flex:1}.shell-topbar-agent{display:flex;align-items:center;gap:8px}.shell-topbar-avatar{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#fff}.shell-topbar-name{font-size:11px;color:#fff;font-weight:500}.shell-topbar-role{font-size:9px;color:#6b7280;text-transform:capitalize}.shell-signout{padding:3px 10px;background:transparent;border:1px solid rgba(255,255,255,.15);border-radius:4px;color:#9ca3af;font-size:11px;cursor:pointer;font-family:var(--font)}.shell-body{display:flex;flex:1;overflow:hidden}.shell-sidebar{width:196px;background:#1f2937;display:flex;flex-direction:column;flex-shrink:0;overflow:hidden}.shell-sidebar-section{font-size:10px;font-weight:700;color:#4b5563;letter-spacing:1px;text-transform:uppercase;padding:16px 16px 8px}.shell-sidebar-btn{width:100%;text-align:left;padding:10px 16px;background:transparent;color:#9ca3af;border:none;cursor:pointer;font-family:var(--font);font-size:12px;font-weight:400;display:flex;align-items:center;justify-content:space-between;transition:background .1s}.shell-sidebar-btn:hover{background:#ffffff0d}.shell-sidebar-btn--active{font-weight:600;color:#fff}.shell-sidebar-badge{font-size:9px;font-weight:700;padding:1px 6px;border-radius:10px;background:var(--red);color:#fff}.shell-sidebar-footer{padding:12px 16px;border-top:1px solid #374151;margin-top:auto}.shell-sidebar-footer-label{font-size:10px;color:#4b5563;margin-bottom:3px}.shell-sidebar-footer-email{font-size:11px;color:#9ca3af;font-weight:600}.shell-main{flex:1;display:flex;flex-direction:column;overflow:hidden;background:var(--bg)}.shell-main-header{background:var(--bg-card);border-bottom:1px solid var(--border);padding:12px 20px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.shell-main-title{font-size:15px;font-weight:700;color:var(--text)}.shell-main-subtitle{font-size:11px;color:var(--text-muted);margin-top:1px}.shell-main-content{flex:1;overflow:auto;padding:16px 20px}.tenant-table-header{display:grid;grid-template-columns:2fr 1fr 80px 80px 80px 100px 140px;gap:8px;padding:10px 16px;background:var(--bg-section);border-bottom:1px solid var(--border);border-radius:6px 6px 0 0}.tenant-table-row{display:grid;grid-template-columns:2fr 1fr 80px 80px 80px 100px 140px;gap:8px;padding:12px 16px;border-bottom:1px solid var(--bg-section);align-items:center}.tenant-table-row:last-child{border-bottom:none}.tenant-color-bar{width:4px;height:40px;border-radius:2px;flex-shrink:0}.tenant-name{font-weight:600;color:var(--text)}.tenant-desc{font-size:11px;color:var(--text-muted)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:200;padding:20px}.modal-box{background:var(--bg-card);border-radius:12px;width:100%;max-width:560px;overflow:hidden;box-shadow:0 20px 60px #0003;max-height:90vh;overflow-y:auto}.modal-box--sm{max-width:420px}.modal-header{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.modal-header-title{font-size:14px;font-weight:700;color:var(--text)}.modal-close{background:none;border:none;font-size:18px;color:var(--text-muted);cursor:pointer;padding:0;line-height:1}.modal-body{padding:20px}.modal-footer{padding:14px 20px;border-top:1px solid var(--border);display:flex;gap:8px;justify-content:flex-end}.form-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-group{display:flex;flex-direction:column;gap:5px;margin-bottom:14px}.form-group:last-child{margin-bottom:0}.form-label{font-size:11px;font-weight:600;color:var(--text-muted);letter-spacing:.3px}.form-input{padding:8px 10px;border:1px solid var(--border);border-radius:4px;font-family:var(--font);font-size:12px;color:var(--text);background:var(--bg-section);outline:none;transition:border-color .15s;width:100%;box-sizing:border-box}.form-input:focus{border-color:var(--blue);background:var(--bg-card)}.form-input--danger:focus{border-color:var(--red)}.form-select{padding:8px 10px;border:1px solid var(--border);border-radius:4px;font-family:var(--font);font-size:12px;color:var(--text);background:var(--bg-section);outline:none;width:100%;box-sizing:border-box;cursor:pointer}.danger-zone{border:1px solid #fecaca;border-radius:6px;padding:14px 16px;margin-top:20px;background:var(--red-light)}.danger-zone-title{font-size:11px;font-weight:700;color:var(--red);margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}.danger-zone-desc{font-size:11px;color:#7f1d1d;margin-bottom:10px;line-height:1.5}.kpi-row{display:flex;gap:12px;flex-wrap:wrap}.kpi-card{background:var(--bg-card);border:1px solid var(--border);border-radius:6px;padding:14px 16px;min-width:100px}.kpi-label{font-size:9px;font-weight:700;color:var(--text-muted);letter-spacing:.5px;text-transform:uppercase;margin-bottom:6px}.kpi-value{font-size:26px;font-weight:700;color:var(--text);line-height:1}.loading-state{text-align:center;padding:40px 20px;color:var(--text-muted);font-size:12px}.empty-state-sm{text-align:center;padding:24px;color:var(--text-muted);font-size:12px}